Q. Does Mosaico work with < insert your favourite software here > ?
Mosaico works just fine with the vast majority of applications. Some applications, though, have a custom handling of their user interface and may interfere with or override commands sent by Mosaico. The best thing to do, in general, is to download the free trial of Mosaico and test it with the software you are interested in.
Q. Does Mosaico support multiple screens?
Yes. Mosaico offer its best when used on multiple screens computers. You can use common features, such as drag&go manual arrangement, as well as dedicated features, as “Send to next monitor” that automatically moves current active window.
Q. Does Mosaico work with Windows 10?
Yes. Mosaico supports Windows 10, 8, 7, Vista and XP SP3.
Q. Can Mosaico restore open files/URLs?
Currently this is option is somewhat limited. It is in general not possible for a software to exactly know which file is open by an external application, which URL is set in a browser etc. We are planning however to release a set of plugins for the most common software to make this feature available. In any case you can save/edit the command line of any application captured in a snapshot, so you can set the file/URL to open from there (i.e. “chrome.exe www.soulidstudio.com” will open this website).
Q. Why Mosaico seems to work with some apps and not with others?
Please be sure to set the same privileges for both Mosaico and the application you want to use it with. For example if your external application runs with administrator privileges, please make sure that Mosaico has these privileges too.
Q. Can I suggest/report any feature/bug?
Yes please! If you experience a bug of any sort, or if you think that a certain feature should be implemented, please feel free to contact us. Mosaico development is user-driven. This means that we take into great account suggestions by users and frequently implement them.
Q. Is it possible to activate and register Mosaico on a PC that is not connected to the internet?
Yes. Just install and run Mosaico as usual. When you click on “Try Mosaico for FREE” button, it will detect the lack of any connection and will guide you through the activation/registration via email. This process includes sending a file generated by Mosaico via email, and receiving another file to ingest into Mosaico in order to register it.
Q. Will Mosaico slow down my PC?
No. Mosaico is designed to be less intrusive as possible. It will not slow down your PC and it will use a low amount of memory.
Q. How many PCs can I use my “Personal” license with?
You can use Mosaico Personal license on an UNLIMITED number of computers, as long as you are the only user for them. For example you can install it on your workstation at the office, you laptop, your home PC and so on. There is a limit of 3 consecutive registrations on different devices, to avoid exploitation of this type of license. Should you hit this limit just contact us and we’ll provide to extend your counter for you.
Q. My organisation would like to use Mosaico with some modifications. Is it possible to have a custom version?
Yes. Mosaico can be customised and/or extended with new features (i.e. support of a specific software). Please contact us we’ll get in touch with all the info.
Q. Does a paid license include future updates?
Yes. Any paid license includes free lifetime updates to the latest version of Mosaico.
Q. Do you offer discounts for volume licensing?
Yes. For up to 10 license you can have a look at our Workgroup license which offers a 10% discount over regular price. If you need more than 10 licenses please contact us and we’ll provide a custom discount for you!
Q. Does Mosaico work with fullscreen applications? (i.e. games)
Yes. In general there are no problems running Mosaico with fullscreen software such as games. They are captured and restored as usual. Anyways, since fullscreen software may have a non-standard use of video card resources, we recommend to test Mosaico with it to ensure everything works.